TERMS OF SERVICE
Last updated: August 7, 2026
Agreement
By visiting our website, placing an order, creating an account, or using our services, you agree to the terms outlined below. These terms are here to keep expectations clear and help create a fair experience for both you and our small shop.
Shop Orders
Every physical product from The Serpent & the Lamb is prepared and packaged with care. Because we are a small, independently owned shop, processing times may vary depending on order volume, product availability, and whether an item is handmade or customized.
Estimated processing and shipping times will be provided where applicable, but these are estimates rather than guaranteed delivery dates.
Estimated processing and shipping times will be provided where applicable, but these are estimates rather than guaranteed delivery dates.
Order Cancellations
Because orders may begin processing shortly after they are placed, cancellations cannot always be guaranteed.
If you need to cancel or change an order, please contact us as soon as possible. If fulfillment has not yet begun, we will do our best to accommodate your request.
Once an order has entered fulfillment or shipped, it can no longer be canceled.
If you need to cancel or change an order, please contact us as soon as possible. If fulfillment has not yet begun, we will do our best to accommodate your request.
Once an order has entered fulfillment or shipped, it can no longer be canceled.
Custom & Personalized Orders
Custom and personalized products are created specifically for you and generally cannot be canceled, returned, or refunded once production has begun.
Please carefully review any names, wording, spelling, selections, or other information you provide when placing a custom order. The Serpent & the Lamb is not responsible for errors resulting from information submitted incorrectly by the customer.
If we make an error while creating your order, please contact us so we can make it right.
Please carefully review any names, wording, spelling, selections, or other information you provide when placing a custom order. The Serpent & the Lamb is not responsible for errors resulting from information submitted incorrectly by the customer.
If we make an error while creating your order, please contact us so we can make it right.
Shipping & Delivery
Customers are responsible for providing a complete and accurate shipping address at checkout.
Once an order has been transferred to the shipping carrier, delivery times and transit conditions are outside of our direct control. The Serpent & the Lamb is not responsible for carrier delays caused by weather, service interruptions, customs processing, or other circumstances outside our control.
If a package is returned because an incorrect or incomplete address was provided, additional shipping costs may apply before the order can be sent again.
Once an order has been transferred to the shipping carrier, delivery times and transit conditions are outside of our direct control. The Serpent & the Lamb is not responsible for carrier delays caused by weather, service interruptions, customs processing, or other circumstances outside our control.
If a package is returned because an incorrect or incomplete address was provided, additional shipping costs may apply before the order can be sent again.
Lost or Damaged Orders
Every parcel is packed carefully, but occasionally things can go wrong on the journey.
If your order arrives damaged, please contact us as soon as reasonably possible with your order number and photographs of the item and packaging when applicable.
If an order appears to be lost in transit, please reach out so we can review the shipment and available tracking information.
We cannot guarantee a particular resolution in every circumstance, but we will always make a reasonable effort to help resolve legitimate shipping issues fairly.
If your order arrives damaged, please contact us as soon as reasonably possible with your order number and photographs of the item and packaging when applicable.
If an order appears to be lost in transit, please reach out so we can review the shipment and available tracking information.
We cannot guarantee a particular resolution in every circumstance, but we will always make a reasonable effort to help resolve legitimate shipping issues fairly.
Refunds & Returns
Because many of our products are handmade, custom, or produced in small batches, eligibility for returns and refunds may vary by product.
Unless otherwise stated on the applicable product listing, custom or personalized products and digitally delivered products are generally not eligible for return or refund.
If your order arrives damaged, incorrect, or has another problem, please contact us through our Contact page. We want you to be happy with what arrives in your mailbox and will review order concerns individually.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection law.
Unless otherwise stated on the applicable product listing, custom or personalized products and digitally delivered products are generally not eligible for return or refund.
If your order arrives damaged, incorrect, or has another problem, please contact us through our Contact page. We want you to be happy with what arrives in your mailbox and will review order concerns individually.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection law.
Mail Club
The Serpent & the Lamb may offer a recurring or limited-availability Mail Club in the future.
Any additional terms specific to Mail Club memberships, including billing, renewal, cancellation, fulfillment, and membership availability, will be clearly provided before memberships become available for purchase.
Any additional terms specific to Mail Club memberships, including billing, renewal, cancellation, fulfillment, and membership availability, will be clearly provided before memberships become available for purchase.
Promotions & Discount Codes
Promotional offers and discount codes may be subject to individual terms, expiration dates, product exclusions, or usage limitations.
Unless otherwise stated, promotions cannot be combined, exchanged for cash, or applied retroactively to previous purchases.
Unless otherwise stated, promotions cannot be combined, exchanged for cash, or applied retroactively to previous purchases.
Intellectual Property
The original artwork, writing, illustrations, product designs, branding, photography, graphics, and other original content created by or for The Serpent & the Lamb are protected intellectual property.
Our original content may not be copied, reproduced, redistributed, republished, commercially used, or sold without permission.
Purchasing a physical or digital product does not transfer ownership of the intellectual property associated with its design or content.
Our original content may not be copied, reproduced, redistributed, republished, commercially used, or sold without permission.
Purchasing a physical or digital product does not transfer ownership of the intellectual property associated with its design or content.
Website Use
You agree not to misuse this website, interfere with its operation or security, attempt unauthorized access to its systems, use the website for fraudulent purposes, or reproduce its protected content without authorization.
We reserve the right to refuse or cancel orders reasonably believed to involve fraud, unauthorized activity, abuse of shop policies, or other unlawful conduct.
We reserve the right to refuse or cancel orders reasonably believed to involve fraud, unauthorized activity, abuse of shop policies, or other unlawful conduct.
Product Information & Availability
We do our best to photograph, describe, and represent products as accurately as possible.
Because many items are handmade, slight variations may occur between individual products. Colors may also appear somewhat different depending on lighting, photography, and your device or screen settings.
Products, pricing, availability, and shop offerings may change from time to time.
Because many items are handmade, slight variations may occur between individual products. Colors may also appear somewhat different depending on lighting, photography, and your device or screen settings.
Products, pricing, availability, and shop offerings may change from time to time.
Changes to These Terms
As The Serpent & the Lamb grows, these Terms of Service may occasionally need to grow with it.
We may update these terms to reflect changes to our products, website, services, or business practices. The most current version will always be available on this page.
We may update these terms to reflect changes to our products, website, services, or business practices. The most current version will always be available on this page.
Questions?
If you have questions about an order, these terms, or anything else we can help with, please reach out through our Contact page.
© [2026] The Serpent and the Lamb Mail Club. All rights reserved.
Subscription & Billing
Subscriptions renew on a recurring monthly basis, with billing processed on the 1st of each month.
When you subscribe, you are reserving your place for the upcoming edition, but your payment will not be collected until the next billing date.
Example:
If you subscribe anytime during June, your first payment will process on July 1st for July’s edition. You are free to cancel anytime before July 1st and will not be charged.
After your first billing cycle begins, renewals continue automatically on the 1st of each month unless canceled beforehand.
Subscribers may manage their membership at any time through their account dashboard, including:
• Updating shipping addresses
• Changing payment methods
• Switching subscription tiers
• Adjusting shipping preferences
• Canceling before the next billing cycle begins
To avoid being charged for the following month’s edition, cancellations must be made before 11:59 PM on the final day of the month.
Once billing has processed on the 1st, that month’s edition enters production and can no longer be canceled or refunded.
When you subscribe, you are reserving your place for the upcoming edition, but your payment will not be collected until the next billing date.
Example:
If you subscribe anytime during June, your first payment will process on July 1st for July’s edition. You are free to cancel anytime before July 1st and will not be charged.
After your first billing cycle begins, renewals continue automatically on the 1st of each month unless canceled beforehand.
Subscribers may manage their membership at any time through their account dashboard, including:
• Updating shipping addresses
• Changing payment methods
• Switching subscription tiers
• Adjusting shipping preferences
• Canceling before the next billing cycle begins
To avoid being charged for the following month’s edition, cancellations must be made before 11:59 PM on the final day of the month.
Once billing has processed on the 1st, that month’s edition enters production and can no longer be canceled or refunded.
Monthly Club Shipments
Monthly Club Shipments
Subscription editions ship once per month. Any subscription placed before the 1st of the month will ship between the 1st–5th of that month. Each letter is dated for the month it is intended to be received.
Subscribers choose their shipping preference at checkout:
Standard Shipping (Untracked)
Subscription ships in a standard envelope via USPS. This is how most mail clubs ship and is our recommended option — it keeps your subscription affordable and arrives safely in the vast majority of cases. Standard shipping does not include tracking or a protective mailer.
US Standard: 1–2 weeks
International Standard: 2–6 weeks depending on destination and customs processing
Tracked Shipping (Upgrade)
Available as a courtesy for subscribers who prefer additional peace of mind. Tracked orders ship in a protective black poly mailer with full USPS tracking included.
US Tracked: 3–5 business days
International Tracked: 1–3 weeks
Customers are responsible for any customs fees, VAT charges, or import taxes required by their country.
Shop Orders
Shop orders typically process within 3–5 business days before shipping. All standard shop orders ship with tracked shipping by default.
US orders: free shipping on orders over $20
International orders: flat shipping rate of $20. Free shipping on orders over $50
Customers are responsible for any customs fees, VAT charges, or import taxes required by their country.
Archive Editions
Archive Editions ship with full tracked shipping in a protective mailer. All archive orders include USPS tracking and delivery confirmation.
US orders: free shipping on orders over $20
International orders: flat shipping rate of $20. Free shipping on orders over $50
Bundling multiple Archive Editions or combining with shop items is a great way to reach the free shipping threshold. Customers are responsible for any customs fees, VAT charges, or import taxes required by their country.
A note on standard shipping:
We strongly recommend standard shipping for all subscription orders. It is how the majority of mail clubs ship worldwide and we stand behind every envelope that leaves our hands. In the rare event your order does not arrive we will do our best to make it right.
Subscription editions ship once per month. Any subscription placed before the 1st of the month will ship between the 1st–5th of that month. Each letter is dated for the month it is intended to be received.
Subscribers choose their shipping preference at checkout:
Standard Shipping (Untracked)
Subscription ships in a standard envelope via USPS. This is how most mail clubs ship and is our recommended option — it keeps your subscription affordable and arrives safely in the vast majority of cases. Standard shipping does not include tracking or a protective mailer.
US Standard: 1–2 weeks
International Standard: 2–6 weeks depending on destination and customs processing
Tracked Shipping (Upgrade)
Available as a courtesy for subscribers who prefer additional peace of mind. Tracked orders ship in a protective black poly mailer with full USPS tracking included.
US Tracked: 3–5 business days
International Tracked: 1–3 weeks
Customers are responsible for any customs fees, VAT charges, or import taxes required by their country.
Shop Orders
Shop orders typically process within 3–5 business days before shipping. All standard shop orders ship with tracked shipping by default.
US orders: free shipping on orders over $20
International orders: flat shipping rate of $20. Free shipping on orders over $50
Customers are responsible for any customs fees, VAT charges, or import taxes required by their country.
Archive Editions
Archive Editions ship with full tracked shipping in a protective mailer. All archive orders include USPS tracking and delivery confirmation.
US orders: free shipping on orders over $20
International orders: flat shipping rate of $20. Free shipping on orders over $50
Bundling multiple Archive Editions or combining with shop items is a great way to reach the free shipping threshold. Customers are responsible for any customs fees, VAT charges, or import taxes required by their country.
A note on standard shipping:
We strongly recommend standard shipping for all subscription orders. It is how the majority of mail clubs ship worldwide and we stand behind every envelope that leaves our hands. In the rare event your order does not arrive we will do our best to make it right.
CHANGES TO THE SERVICE
The Serpent and the Lamb reserves the right to adjust pricing, subscription contents, shipping methods, product availability, or service structure when necessary to support the long-term sustainability of the club.
Whenever possible, significant changes affecting active subscribers will be communicated in advance.
This project is built slowly and intentionally, with the hope of creating something lasting rather than something rushed. Any adjustments made along the way will always be approached thoughtfully, with both the customer experience and the future of the club in mind.
Whenever possible, significant changes affecting active subscribers will be communicated in advance.
This project is built slowly and intentionally, with the hope of creating something lasting rather than something rushed. Any adjustments made along the way will always be approached thoughtfully, with both the customer experience and the future of the club in mind.