Orders are typically processed and shipped within 1–3 business days.

Every bookmark is handmade to order, and I strive to ship every order as quickly as possible while ensuring it meets my quality standards.

During holidays, new collection launches, or unexpected periods of high order volume, processing times may be slightly extended. Any significant delays will always be communicated.

Once your order ships, you'll receive a confirmation email with tracking information.

After your order ships, most U.S. deliveries arrive within 3–7 business days, depending on your location and carrier processing times.

Please note that shipping estimates are provided by the carrier and are not guaranteed, especially during holidays or severe weather.

Yes!

Every order includes tracked shipping, so you'll be able to follow your package every step of the way.

Tracking information is automatically emailed once your shipping label has been created.

Not at this time.

I'm currently shipping exclusively within the United States while I continue growing The Serpent & the Lamb.

International shipping is something I hope to offer in the future.

If your order arrives damaged or appears to have been lost during transit, please contact me within 7 days of the marked delivery date.

Please include:

• your order number,
• a brief description,
• and photos if the package arrived damaged.

I'll review each situation individually and work with you toward a fair resolution.

Because every bookmark is handmade, and many are personalized, all sales are considered final.

If you need to cancel an order, please contact me as soon as possible.

Orders that have not yet entered production may be canceled. Once production has begun, cancellations can no longer be accepted.

Personalized orders cannot be returned or exchanged unless they arrive damaged or an error was made on my end.

Absolutely.

Every bookmark is designed, printed, laminated, trimmed, rounded, quality checked, and packaged by hand by me in my home studio.

No mass production, just a genuine love for books and the essentials made for them!

Most likely!

Many bookmark designs will be restocked whenever possible.

Seasonal collections and limited editions, however, may only be available for a limited time.

Following along on social media is the best way to hear about new releases and restocks.

Subscriptions renew on the 1st of each month.

If you subscribe during June, you will not be charged until July 1st for the July edition. This gives you time to adjust your tier, update shipping information, or cancel before billing begins.

Renewals process automatically on the 1st of each month unless canceled beforehand through your account dashboard.

Subscriptions may be canceled anytime before 11:59 PM on the final day of the month. Once billing processes on the 1st, that month’s edition enters production and can no longer be canceled or refunded.

Yes, we ship worldwide. International subscribers can choose between Standard shipping, which arrives in a standard envelope via USPS in approximately 2–6 weeks, or Tracked shipping, which ships in a protective poly mailer with full tracking included. International orders may be subject to customs fees, VAT, or import taxes depending on your country. These charges are the responsibility of the customer.

We pack every envelope with care, but once it leaves our hands it enters the unpredictable world of postal transit. If your subscription does not arrive within a reasonable window, reach out and we will do our best to make it right. We offer a one-time courtesy reship or partial refund at our discretion for standard untracked orders. Tracked subscribers have the added protection of delivery confirmation, which helps us resolve issues more quickly. Please note that we reserve the right to discontinue courtesy reshipping for accounts with repeated claims.

All subscriptions bill on the 1st of each month regardless of when you signed up. If you subscribe before the 1st your first charge will process on the 1st of the following month, so you are never charged mid-cycle. You can cancel anytime before the 1st and you will not be billed.

Because each edition is curated, printed, and assembled by hand specifically for that month, we are unable to accept returns on subscription orders. If something arrives damaged or incorrect please reach out and we will make it right. Your satisfaction matters to us, we just ask that you give us the chance to address it directly before anything else.

Yes, all Archive Edition orders ship with full USPS tracking and a protective mailer included. No upgrades or add-ons needed. You will receive a tracking number via email once your order has shipped. Because archive editions are limited collectibles we want to make sure every one arrives safely.

Archive Edition orders are processed and shipped within 3–5 business days of purchase. Unlike subscription orders which ship on a set monthly schedule, archive orders ship as they are placed. US orders typically arrive within 2–5 business days after shipping. International orders generally arrive within 2–6 weeks depending on destination and customs processing.