Last updated: August 7, 2026

The Serpent & the Lamb is an independently owned bookish shop built from a love of reading, storytelling, creativity, and cozy living.

Our website is theserpentandthelambmailclub.com.

When you browse our website, place an order, create an account, join the waitlist or mailing list, or contact us, we may collect information including:

Your name
Email address
Shipping and billing address
Order and account information
Information you voluntarily provide through forms
Payment information necessary to complete a purchase
Certain technical information collected through cookies, analytics, or similar technologies

Payment information is processed through third-party payment providers. The Serpent & the Lamb does not store your full payment card information on our website.

The information you provide may be used to:

Process, fulfill, and manage your orders
Communicate with you about purchases or account activity
Respond to questions and customer service requests
Manage waitlist and mailing-list signups
Send shop news, launches, sneak peeks, or other marketing communications when you have chosen to receive them
Maintain and improve our website and shopping experience
Help protect our website, customers, and business from fraudulent or unauthorized activity
Comply with applicable legal and tax obligations

We do not sell or rent your personal information.

Like most online shops, our website may use cookies and similar technologies to help everything work as it should.

These technologies may be used to remember your preferences, maintain your shopping cart, support checkout and account features, understand how visitors use the website, and improve site performance.

You may be able to limit or disable cookies through your browser settings. Please keep in mind that doing so may prevent certain parts of the website from working properly.

Running a tiny bookish corner of the internet still takes a few helping hands.

The Serpent & the Lamb may use trusted third-party services for things such as:

Website hosting and ecommerce
Payment processing
Shipping and order fulfillment
Email communication
Website analytics
Fraud prevention and security

When necessary to provide these services, relevant information may be shared with these providers. Their handling of personal information is also governed by their own privacy policies and practices.

Depending on where you live, you may have certain rights regarding your personal information, including the ability to request access to, correction of, or deletion of information we maintain about you.

You may also withdraw your consent to receive marketing communications at any time.

To make a privacy-related request, please reach out through our Contact page.

If you choose to join our waitlist, mailing list, or otherwise opt in to receive emails, we may use the email address you provide to send updates about The Serpent & the Lamb, including shop news, Mail Club announcements, sneak peeks, launches, and other relevant updates.

You may unsubscribe from marketing emails at any time using the unsubscribe option provided in those communications.

Transactional emails related to purchases, accounts, or customer service may still be sent when necessary.

We retain personal information only for as long as reasonably necessary to operate the shop, provide requested services, maintain appropriate business and transaction records, resolve disputes, and comply with applicable legal, accounting, or tax requirements.

The Serpent & the Lamb is not intended to knowingly collect personal information from children through accounts, purchases, mailing-list signups, or other website forms without appropriate authorization.

If you believe personal information belonging to a child has been submitted to us inappropriately, please contact us so we can review the matter.

As The Serpent & the Lamb grows, this Privacy Policy may grow with it.

We may update this policy from time to time to reflect changes to our website, services, business practices, or legal requirements. The most current version will always be available on this page.

If you have questions about this Privacy Policy or the information associated with you, please reach out through our Contact page.

We’ll be happy to help.